Import/Export Administrator


Job Title: Import/Export Administrator – Entry Level

Department: Operations
Primary Location: Personal Residency
Reports To: Account Manager
Employment Type: Hourly, Bonus Eligible

Primary Role:

This role will work closely with Vigilant’s Account Manager to perform and oversee various tasks as defined by the client. Will be responsible for managing the client shipment and clearance exceptions, coordinate with Custom Brokers, ensure compliance with all import and export filings, while tracking and reporting various metrics.   

Vigilant Core Values:

  • Accountable/Takes Pride in Work (Reliable/Get “R” Done)
  • Understands the value of reputation
  • Interested in continuous improvement
  • Passionate/Can-do attitude 
  • Does the right thing (Help First, Goes the extra mile)  

Functional Requirements and Specific Responsibilities:

  • Responsible for following the client requirements as trained.
  • Responsible for performing and managing multiple import and export activities as assigned
  • Arranging customs clearance with Customs Broker
  • Manage shipment, import and export declarations and exceptions
  • Manage the required recordkeeping activities
  • Assist in creating and updated the various department procedures and work instructions
  • Provide daily updates and reporting concerning the various transactions
  • Review the daily/monthly prelim statements for ACH Payment processing
  • Coordinate with other internal and external teams to ensure the various legal export requirements are included in their various projects.
  • Conduct ongoing data analysis with a goal of driving improvement in service delivery to clients and overall business efficiency.
  • Must organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
  • Must adapt to changing priorities while meeting deadlines and managing workload.
  • Must effectively work with others in a cooperative and respectful manner to accomplish position requirements and participate in team efforts.
  • Must adhere to Vigilant Employee Handbook and Vigilant Company policies and procedures.
  • Other Duties as assigned by the Account Manager

Required Knowledge, Skills and Experience:

  • Bachelor’s Degree is a plus
  • Must have experience working with import and export transactions, International Logistics and Global Trade compliance requirements.
  • Must be proficient in Excel, Word and PowerPoint
  • Must be organized and able to manage multiple tasks simultaneously
  • Experience with Oracle GTM is preferred.
  • Must have excellent communication and analytical skills with a very high attention to detail.
  • Must be able to work independent of supervision with the ability to adapt to a dynamic environment.
  • Ability to work effectively with teams of staff from Vigilant, partners and clients. 

How to apply:




Global Trade Analyst - Telecom/High-Tech


Remote, Work from home (United States)

Role Summary

Work closely with the management team as an extension of our client’s global trade compliance organization to ensure the legal compliance of various global trade activities per our client’s established policies and procedures, while adhering to Vigilant’s core values.  

Vigilant Core Values

  • Accountable/Takes Pride In Work (Reliable/Get “R” Done)
  • Understands the value of reputation
  • Interested in continuous improvement
  • Passionate/Can-do attitude
  • Does the right thing – (Help First, Goes the extra mile)  

Primary Job Responsibilities

  • Identify and classify with accurate Export (ECCN) classifications for the client’s products.
  • Identify and classify with accurate Import (HTS, HS) classifications on client’s products, providing the respective PGA, FTA, and Duty information as required by the client.
  • Processing of daily export and import operational transactions, per the client’s policies and procedures.
  • Responsible for monitoring queues and disposition thereof in a timely manner ensuring that all items are worked through to completion or escalated as necessary.
  • Ensure work product is at the highest level of accuracy and timeliness.    

Other Representative Job Duties may include:

  • May perform due diligent checks and clearances on blocked orders and parties while monitoring blocked order queues in the client’s global trade system.
  • May work with client’s customs broker to assist in import clearance issues, perform post-entry amendments, and fulfill PGA licensing requirements per the client’s policies and procedures.
  • Review/Audit import and export transactions to ensure accuracy and compliance with the various regulations.
  • Responsible for working with Scientists and Engineers to ensure products are classified properly, if necessary.
  • Responsible for executing Export and Import controls as directed by the Client’s Policies, Processes and Procedures.
  • Responsible for immediately reporting any account technical issue(s) (i.e. enterprise software, proprietary screening software).
  • Responsible for monitoring client and Vigilant emails.
  • Timely escalation of any client issues that you are unable to resolve.
  • Execution of any additional requirements per client’s processes and policies.
  • Must continue to study relevant federal regulations and to continue learning in a rapidly changing regulatory environment.

Required Knowledge, Skills and Experience

  • Encryption Classification experience is preferred.
  • Must have High-Tech/Telecom experience.
  • Bachelor’s Degree preferred in Business or related field.
  • Professional Experience: Minimum 1 to 3 years experience in a global trade compliance environment.
  • Proficient in U.S. ECCN and U.S. HTS Classification, with experience in International Classifications as well.
  • Proficient with import and export trade compliance processes, policies, and controls.
  • Knowledge of global trade automation solutions (Oracle GTM, Amber Road, Etc…)
  • Attention to detail skills required.
  • Excellent analytical and organizational skills with the ability to perform the day-to-day account activities independently with minimal supervision.
  • Must be able to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
  • Proficient with Microsoft Office products including but not limited to Outlook, Excel, and Word.
  •   Ability to communicate (verbally and written) effectively with clients, coworkers and senior leadership.
  • Ability to work effectively with teams of staff from Vigilant, partners, and clients. 
  • Strong customer relationship skills.
  • Ability to work cross-functionally with Sales, Finance, IT, Import and Export personnel, Operations and Legal executives to achieve business objectives.
  • Professional Certificates, Licenses, and Training a plus.

How to apply: https://vigilantgts.catsone.com/careers/48095-General/jobs/15084205-Global-Trade-Analyst--TelecomHighTech/